What can user experience learn from service design - Pixel Pioneers 2017
— 1 minute read
More and more organisations are turning to the holistic practices of service design to improve their service offering. Service design encompasses both how users experience a service, but also the internal processes and staff experiences that underpin them.
So what can user experience learn from service design? During this talk Lily will highlight the similarities and differences between both methodologies, and take you through 3 simple ways your work can benefit from service design thinking.